I want all people using #kraken to know how insecure it is. If Kraken had a telephone number I could have phone them to stop all transactions in the same minute but I only had the opportunity to chat with a bloody Chat Bot and follow the instructions to create a Ticket. In the same minute I couldn’t log in anymore. In the same minute I could see the notifications coming into my email inbox that somebody from an unknown device is trying to log in and changing my Password but I wasn’t able to open the email. My email address got hacked and a filter set to all incoming emails from Kraken. This is my only recourse, I can’t get Kraken to respond, it’s not the police business, they were HACKED !Ī also got stolen of more than 4,000€ on Kraken few days ago. I would stay far far far away – you have been warned and I will keep raising this issue on every site I can because this is a 2nd rate 2bit Exchange. DEAD END INSTRUCTIONS LIKE GETTING BACK INTO MY LOG OUT ACCOUNT -RUN AROUND ! The police do not investigate internet crimes so no one is going to call their legal department. AS THEY CLAIM THEY DID WHILE WASHING THEIR HANDS ! ![]() Kraken service NEVER sent me an email of any trades or withdrawal or new address to send my crypto to. I have used the Brave Browser with the history. I did not come to the exchange threw a phishing scam (email or bad website, always used ). My computer had nor has any malware on it. Dead End – No Help – and my computer tells a different Story than what they blame this HACK on. $70,000 worth of crypto + was GONE ! And I have only received run arounds from Kraken. On May 5TH I was mysteriously locked out of my account and when I got back in a week later with Krakens poor instruction. ![]() Kraken HACKED – Kraken a 2nd Rate Exchange ! $70,000 + GONEN! This was a very expensive lesson to learn. Writing this as a warning to anyone keeping your funds in the exchange, it's not safe even with 2FA. Honestly I'm not sure they're even taking the matter seriously as I assume this sort of thing happens commonly if it was this easy. I have followed up with everything Kraken has asked me to do to further secure everything but that's not going to bring anything back. It's really heart breaking for me to think of. This might not seem like a lot of money to you but I'm disabled with a sick child and this was most of my savings. I thought they would be able to detect suspicious transactions like this. Although I'm not sure why this sort of 2FA and withdrawal didn't trigger a pause for Kraken where they automatically held the funds for 48 hours or something. The 2FA and Kraken's security features gave me a false sense of security. I'm new to crypto, In hindsight I really shouldn't have kept my coins in the exchange but I like to do small weekly quick trades. ![]() They got into my emails and filtered it so all emails from Kraken went in the trash, they were able to request a change of 2FA to my Kraken and get in. After talking to support I was eventually able to get in to see that a hacker stole $6000 worth of ADA. Last week I couldn't get into my Kraken account and my 2FA wasn't working. Users who do so will be warned, and banned on the third strike.
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